MAPS Communicating with IMPACT

MAPS virtual courses are highly participatory and interactive.

Our instructors engage the participants by using many of the features of Zoom: breakout rooms, chat window, polling, class discussions, and share screen. The MAPS online experience will be similar to MAPS in-person; your learning requires your involvement. 

To receive the best experience, please join from your own device with a microphone.

Course Overview

Course Description

We spend about 80% of our waking day in some form of communications! Yet, in today’s high-tech world, communication is not as good as it used to be. In this practical and engaging presentation, based on Patrick’s book "Communicating with IMPACT", you will learn a practical six-step system to lead more effectively, communicate clearly, (in-person, in writing, and to groups), listen attentively, create deeper relationships, enhance your credibility, increase sales, build stronger teams, manage change, gain and retain customers, give better service, achieve greater results, positively impact others, and make a greater IMPACT on your bottom line.

This interactive program is designed to start you on your way to becoming more organized, confident, engaging, and dynamic communicator.  Patrick places special emphasis for this program on trainee involvement, using group discussions, role-playing, exercises, real-life examples, and planning time to put these principles into action. 

Intended Audience

This course is designed for public service professionals who want to strengthen their communication, presentation, management and leadership skills. Participants should be familiar with and have some experience communicating with others in a work environment.  This course is geared toward individuals who want to increase their communication, listening and employee engagement skills.

Learning Outcomes

By the end of the course, you will be able to:

• Understand your communication skills strengths and areas for improvement
• Learn and apply the 6-Step IMPACT Process: 
  • Intention - Craft a powerful intention statement (LFI) that drives your communication (Why communicate?)
  • Message - learn how to create your message and choose the best method to achieve your intention
  • Person - identify and utilize the four fundamental behavioral styles
  • Activate - discuss five active listening skills to help you stay focused, present, and how to engage others
  • Clarify - explore techniques to summarize and check for understanding
  • Transform - show you how to transform your words into actions to get greater results

Course Materials

A zoom link and course materials including pre-work will be emailed to you one week prior to the course.

*A computer or device with a working microphone is required
*A camera on your device or webcam is recommended

You do not need a Zoom account to attend MAPS through Zoom, but you will need to download the Zoom app (also known as Zoom Desktop Client). Download here: https://zoom.us/download

Instructor

Patrick Donadio, MBA, CSP™, MCC, is a nationally recognized communication and leadership expert and the author of Communicating with IMPACT©. One of the few professionals worldwide to earn both the Certified Speaking Professional (CSP™) and Master Certified Coach (MCC) credentials, Patrick has spent more than two decades helping leaders communicate clearly, lead confidently, and achieve measurable results.

Patrick has trained and coached thousands of C‑suite executives, leaders, and professional service providers using his proven IMPACT© Process, a practical framework for improving communication, presentations, leadership, and organizational effectiveness. He has delivered keynotes, training, and coaching across the U.S. and internationally, sharing programs with notable figures such as Earvin “Magic” Johnson, Joan Lunden, Roger Staubach, Lou Holtz, George Will, and Jeff Foxworthy.

An experienced educator, Patrick has taught at the University of Notre Dame, The Ohio State University, The Weatherhead School of Management, the University of Dayton, and The John Glenn College of Public Affairs. He holds an MBA from Ohio University and graduated Summa Cum Laude with a Bachelor’s in Communications.

Patrick is the author of Communicating with IMPACT© and creator of several signature learning programs, including:

• Communicating with IMPACT©
• Presenting with IMPACT©
• Leading with IMPACT
• Leading with STYLE (DISC)
• The Art & Science of Active Listening

His work has been featured in NBC Nightly News, Psychology Today, Time Magazine, Huffington Post, CEO Magazine, and other major media outlets. He has also participated in two goodwill exchanges with Japan, promoting intercultural awareness.

Bring Patrick to your next conference, retreat, or leadership event to help your people communicate with purpose and lead with IMPACT. Email: Patrick@PatrickDonadio.com Website: www.PatrickDonadio.com

FAQ's

Requirements for a Virtual Course

• A device that has a working microphone is required. A camera is strongly recommended. The online courses use features that enhance your experience with the use of your device’s camera and microphone for interaction and participation.
• Pre-work
  Virtual MAPS courses include approximately 2 hours of pre-work. Pre-work materials and instructions will be emailed to participants at least one week prior to the course date.

Follow these steps to make a cancellation:

1. Refer to your registration confirmation email
2. Scroll down to "Cancellation Policy"
3. Follow link in email
4. Enter the confirmation number from the registration email
5. At the top of the page, click on “Cancel Registration” button
6. Click Finish

Follow these steps to make a substitution: 

1. Refer to your registration confirmation email
2. Scroll down to "Substitutions"
3. Follow link in email
4. Enter the confirmation number from the registration email
5. At the top of the page, click on the “Substitute Registrant” button
6. Enter the name and email of the new registrant
7. Click Next
8. Click Confirm

CEU and CPE Policy 
Attendance in this course can earn:

• 0.6 Continuing Education Units (CEUs)
• 7.2 Continuing Professional Education Units (CPEs)

Attendance is recorded at check-in at the start of the day, and full CEU or CPE credit is awarded based on an honor system, with the expectation that participants are present and actively engaged for the full MAPS course

Course Certificate
Your course certificate will be emailed to you following the course. It will reflect your Continuing Education Units (CEUs) and Continuing Professional Education Units (CPEs) earned and your attendance of the course.

Waitlist
What happens if I am on a waitlist for a course? You will receive an email confirming you have been added to a waitlist. If a spot becomes available, you will be notified by email.

Photography
The Ohio State University may occasionally take pictures during educational events for use in program communication. If you do not want to be photographed during this course, please email the MAPS team at glenn-training@osu.edu.

MAPS Membership 
A MAPS member receives a discounted rate of $250 for each course with the initial purchase of at least 12 credits. Each credit equals one course for one individual.

To inquire about becoming a MAPS member, please fill out the MAPS Membership Form. A Glenn College Professional Development team member will reach out to you.

Questions or want to learn more?