Thank you for your interest in the 2024 Governance Support Forum, our hotel room block with The Broadmoor is currently full and on a waitlist. If you would like to be added to the waitlist for a room please contact Faye Carranza at krcarranza@broadmoor.com or call (719) 471-6254.  If you wish to proceed with registering please register below.

Thank you for your interest in the 2024 Governance Support Forum, our hotel room block with The Broadmoor is currently full and on a waitlist. If you would like to be added to the waitlist for a room please contact Faye Carranza at krcarranza@broadmoor.com or call (719) 471-6254.  If you wish to proceed with registering please click here.

Sunday, September 8

Registration
10:00 A.M.–3:00 P.M.
Welcome & Introduction
10:30-10:45 A.M. 
General Session
10:45-11:45 A.M. 
Networking Lunch 
11:45 A.M.–1:00 P.M.
General Session
1:00-2:00 P.M. 
Networking Break
2:00–2:15 P.M.
General Session
2:15-3:45 P.M. 
Networking Break
3:45–4:30 P.M.
Keynote Address
4:30–5:30 P.M.
Networking Reception
5:30-6:30 P.M.

Monday, September 9

Networking Breakfast
8:00–9:00 A.M.
General Session
9:00–9:45 A.M.
Networking Break
9:45–10:00 A.M.
General Session
10:00–10:45 A.M.
Networking Break
10:45–11:00 A.M.
General Session
11:00 A.M.–12:00 P.M.
Networking Lunch
12:00–1:00 P.M. 

Agenda at a glance 

KEYNOTE SPEAKER

Ken Hughes

Consumer & Shopper Behavioralist
Customer Experience Strategist

_________________

Love is a Verb: How to Optimize Your Employee & Patient Experience

• Address labor issues in healthcare by applying principles from psychology of relationships.
• Build healthcare brands emphasizing belongingness for customers.
• Connect authentically with stakeholders by understanding and implementing relationship-building strategies.