Beyond Validation: Transforming Static Address Data Into True Contactability

For third-party collections agencies, a valid address doesn’t always lead to successful contact. As static address data ages, collectors face more returned mail, unnecessary outreach costs, compliance risks and missed opportunities to reach the right consumer.

Join TransUnion® and Millennium Group to learn how Address Behavior Intelligence℠ goes beyond point-in-time validation. By combining identity data, address history and real-time digital activity, it provides a more dynamic view of whether a consumer is truly connected to an address and likely to be reached there.

From a valid address to a reachable consumer

Traditional validation confirms an address exists. It doesn’t show whether the address is active, current or connected to the intended consumer. In this practical session, you’ll learn how behavioral and identity signals create a clearer, more actionable view of address contactability.

Real-world results from an early adopter

Hear directly from Millennium Group about its experience using better and appended address data, including a 23% increase in address contactability and a 67% reduction in difficult-to-contact accounts.

Who should attend

This webinar is designed for third-party collections leaders and teams responsible for contact strategy, customer data, operations and performance.

What you’ll learn

• Why a verified address may still be inactive, outdated or linked to the wrong consumer

• How identity, address history and digital activity improve address intelligence

• How stronger contactability supports right-party contact, deliverability and operational efficiency

• How collections organizations can identify inactive addresses and prioritize more reachable accounts

• Practical lessons from an early adopter applying this approach

Meet the speakers

• Manuel Plasencia, Head of Third-Party Collections, TransUnion

• Jason Collins, CEO, Millennium Group

Move beyond knowing whether an address is valid. Discover how better address intelligence can strengthen contact strategies and help your organization reach the right consumers.